The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work
By Zeynep Ton, professor of the practice in operations management
Harvard Business Review Press · 2023
This book serves as a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth. From health care facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success. Ton outlines the importance of investing in employees, and the four operational choices managers must make if they want to prioritize customers and maximize employees' productivity, motivation, and contributions.
From Summer 2023 recommended reading from MIT (MIT News).
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